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UX UX Design Web Design

10 Rules Every UX Designer Must Know

UX Designer

User experience or UX is a vast discipline. Anyone who practices UX design should be equipped with skills in many different fields. UX designer creates designs based on their knowledge, experience, trends, creativity, and gut feeling. While there’s no rule of thumb, or a fixed combination of ingredients when it comes to designing fantastic user experiences, here are ten golden rules which will surely help you in creating an excellent experience for people.

1. UX And UI Are Different

Swapping UX with UI, as if the two are the same, is a common mistake among many UX designer. It’s essential to understand the difference between the two disciplines. User Interface is the space where interactions between humans and a product occur, while User Experience is an emotional outcome after interactions with a product.

2. User Research Is a Natural First Step In The Design Process

It should come as no surprise that one of the most important factors you should consider when designing a product is the audience. If you plan to design a product your users will love, you must have an idea of what your audience actually wants and needs. And this means user research should be an essential part of the UX design process. It’s critical to keep your users top of mind before you start designing! This will allow you to provide value for people who’ll use your product and focus on benefits instead of features.

3. Test With Real Users

Designers often assume that people who will use their interfaces are like them. As a result, UX designer projects their behaviors and reactions to users. But thinking that you are your user is a fallacy. This effect in psychology is called the false-consensus — a tendency to assume that others share our beliefs and will behave similarly in a given context.

Most probable, the people who’ll use your product have different backgrounds, different mindsets, different mental models, and different goals. 

There is a technique that helps UX designer overcome false-consensus bias, called usability testing. If you want to build products that users love, then you have to focus on testing. Testing with real users allows designers to learn how to create products that are right for those who will use them. This may be time-consuming, but it’s the only way to be sure that you’re moving in the right direction.

4. Prototype Before You Build a Real Product

Skipping prototyping and putting a lot of effort into building an actual product is another common mistake among many design teams. When we put a lot of effort into creating something that we believe is great, it can be stressful to realize that our solution doesn’t work as expected when we release it into the wild.

Prototyping is creating a model of a product so that it can be tested. Prototyping allows you to test your hypothesis before spending time with an engineering team building the actual product. UX designer can use different design techniques for prototyping. One useful prototyping technique is called rapid prototyping. It’s a popular way of quickly creating the future state of a product, be it a website or an app, and validating it with a group of users.

5. Avoid Lorem Ipsum And Dummy Placeholders

Almost every product is based around content, whether that’s text, images, or videos. It can be said that design is an enhancement to the content. Yet many designers don’t take content into account during the design phase — they use Lorem Ipsum instead of real copy and placeholders instead of real images. While such a design might look great on a designer’s artboard, the picture might be completely different when the same design is filled with actual data.

6. Aim To Be Consistent And Straightforward

The hallmark of a great user interface is simplicity and consistency

In the context of digital products, simplicity means that’s it’s easy to understand and interact with a product. Your users shouldn’t need to read instructions to understand how to use an app or have a map to navigate through it. It’s part of your job as an interface designer to make things clear and subtly guide them from where they are to where they need to go.

Interfaces must also be kept consistent throughout a design. In an attempt to make designs appear more creative and memorable many UX designer intentionally add inconsistencies in style. For example, different color schemes can be used on different pages on a website. Such design decisions often cause confusion and frustration in users. Thus, it’s always important to keep the design element familiar, reinforcing the most important facets of your design at every turn. Remember to apply the Principle of Least Astonishment to your product design.

7. Design Must Be Usable And Accessible

Design for a diverse set of users that will interact with your products

When it comes to design, designers often obsess over the look and appeal instead of functionality and accessibility. Most of us try to make things look beautiful. Quite often, this leads to a situation where aesthetics become more important for UX designer than usability. Of course, aesthetics are important, and we definitely should try to make our designs appealing, but only after we have usable products. The most important job of digital products and services is to perform a function.

8. Design Is An Iterative Process

It’s important to understand that UX design isn’t a linear process. The phases of the UX process (ideation, prototyping, testing) often have considerable overlap, and usually, there’s a lot of back-and-forths. As you learn more about the problem, the users, and the project details (especially any constraints), it may be necessary to revisit some of the research undertaken or try out new design ideas. Don’t think that it’s possible to make your design perfect right after just one iteration. Instead, refine ideas to the point where you can test them with real users, collect valuable feedback, and iterate based on this feedback.

9. Preventing Errors Is Better Than Fixing Them

Whenever possible, design products to keep potential errors to a minimum. To err is human. Errors often occur when people engage with user interfaces. Sometimes, they happen because users make mistakes, and other times they happen because an app fails. 

Whatever the cause, these errors, and how they are handled have a huge impact on the user experience. Users hate errors and hate the feeling that they triggered such behavior even more. Thus, you should strive to either eliminate error-prone conditions altogether or check for them and notify users before they commit to the action.

10. There’s No ‘one’ Universal UX Process

UX process is a make-it-or-break-it aspect of UX design. Without a solid UX process, a designer could be completely moving in the dark. A clear and concise UX development process, on the other hand, makes it possible to craft amazing experiences for users.

Read more about how to prevent mistakes in UX practices here

Many designers believe that there’s one universal UX process that can be applied to all projects. Unfortunately, there’s no such thing as a one-size-fits-all UX design. While it’s possible to define individual steps for each project, a precise UX process should always be selected based on project requirements — each project is unique and has its own needs. This means that to create the best possible user experience a designer should be ready to adapt their design process based on project specifics. 
Talk to our team now – learn more about the rules of UX designing.

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UI Design UX UX Design Web Design

7 Best Practices To Design Dropdown Menus

Dropdown Menus

Dropdown menus are an integral part of website design and user experience. A clean, well-structured dropdown menu helps navigate visitors through a website, narrow their choices and save screen space easily. It is widely used in navigation bars, search bars and tab bars. However, it’s a perplexing task to design simple, effective and attractive dropdown menus. Even the simplest looking components can be tricky some times when designing for usability. Here are some best practices for designing effective and user-friendly dropdown menus.

Avoid Long Dropdown Menus

Using dropdown menus in forms is quite apparent. Forms don’t take much space on the interface, all browsers support them, and users are acquainted with them. It’s all right if you have 10-12 option, but it could be overwhelming for users to navigate when they have to choose from more than 15 options. Users face a hard time reaching to what they’re looking for. Also, there are scrolling issues where the user has to keep the mouse cursor within the dropdown box. They may end up scrolling down the page instead. 

The most classic example for long dropdowns is the country selector which has more than 100 options typically. Generally, it sorts by alphabetical order, but sometimes the most popular countries are placed at the top. That may look like a convenient practice but can confuse the users sometimes. The dropdown menu isn’t the best choice in this instance. A text field option with autocomplete functionality is more user-friendly here. The user already knows his choice and can input it quickly.

Grey Out Disabled Options

This one is a no-brainer, but still gets missed out by many designers. If you have an option that is disabled or unavailable, it should not be removed but greyed out. If disabled items are removed, the interface loses spatial consistency, and it becomes more challenging for the user to learn. When you grey out the disabled or unavailable options, it is more purposeful and adds to the user experience. You may choose to show a tooltip to indicate the reason why that option is disabled and how to activate it.

Use Clear Hover States

Designing an “active” class for hovered menus keeps the attention where it belongs. Most designers use the ‘CSS :hover’ pseudo-class, which works great for actively-hovered links. However, keeping the main link highlighted when the user is hovering submenu links is also a good practice. It acts as a clear path of activity where users can glance at the menu and quickly determine which primary link is active and which sub-menu link hovers. You can design hover states with many techniques like font color changes, text underlines, background color changes, highlights, box shadows, and more. The primary objective is to keep the parent link active even when it’s not hovered directly.

Avoid Dropdown Menus Where Typing Works

There are many situations when typing might actually be convenient and faster than using a dropdown menu. For example, inputting the credit card expiry date or entering birth dates. It is definitely much faster to type the dd/mm/yy or mm/dd/yy formats, rather than scrolling through two dropdown menus and selecting the month and year. Although a free-form input field does require data validation, in some form at least, it’s still a better alternative from usability and convenience point of view.

Keep The Number Of Actions To A Minimum

A dropdown menu must be customized based on the information required. This ensures that the user takes a minimum number of actions. A classic example is the “date selection” field, where you would need 3 dropdown menus (month, day, and year) if a normal list menu is used. This can annoy and frustrate users. Instead, the menu components must be customized, and users must be able to enter the date using only one dropdown menu.

Make Seamless Dropdown Menus

Dropdown menus should appear seamlessly and without interruption. Dropdowns should load immediately. Many times website developers end up overloading the menu, making it too heavy for instantly loading upon hover. The last thing you want is users waiting for something to happen with their cursors on dropdown menu title. Transition effects like wipe down or fade can be the other options to display the change. They look really cool but ensure that the transition is quick and not disruptive.

Use Clear And Concise Labels

Labels on menu options initiate the action. Users choose the menu option based on their labels, so it’s vital to make them accurate and informative. It’s best to use sentence case in labels. Avoid uppercase letters. Keep your labels short and crisp. Concise labels that clearly indicate the purpose of the selection must be used. As part of best practices, use verbs for action menu items. It should describe the action that will occur. For links, use nouns to identify the page that the user will be directed to. Exclude articles in menu items; use “delete page”, instead of “delete the page”. Lastly, keep menu items to a single line of text. Don’t write a story there.

Using these best practices, you can design dropdown menus that are attractive, user-friendly and purposeful. For more, feel free to get in touch with our design experts.

Read about Mega Navigation menu here

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Technology UX UX Design

Creating Fantastic Frictionless User Experience

Frictionless User Experience

The digital world has become super competitive, and it’s a real challenge for businesses to keep themselves ahead of the soaring competition. One of the key propellers of attaining success in the digital world is to offer exceptional, or if not that, at least a good user experience. Companies need to understand the context that aids in creating a smooth, frictionless user experience. Designers and developers have acknowledged the importance of becoming familiar with methods to develop frictionless user experiences.

What is Friction?

NO! We are not going to discuss the scientific definition of ‘friction’ here. In terms of design and user experience, friction is anything that prevents users from intuitively achieving their goals while they interact with a product. Friction is everything people complain about when they find technology challenging. High friction is one of the major causes of cart abandonment and high bounce rates.

Frictionless User Experience

Users don’t want to stress out themselves while browsing your website. They expect simplicity while interacting with your site. Frictionless designs are synonymous with simplicity as it ensures that everything is simplified for the users. A frictionless experience is the one wherein the user needs not to learn anything. Here, the interactions are very intuitive, and every action or operation is a natural, smooth process.

How to create a frictionless experience? 

The first and the foremost step for designers and developers is to deep dive into the user interaction process. They need to understand how a user interacts with a user interface. Understanding the user journey is the key. Also, friction doesn’t need to be always harmful; it can be useful at times. They must decide when friction can be helpful, where it can be harmful, and design the product accordingly. The team can indulge in user research and testing, by creating user flows, to identify the exact places where friction might occur. 

Avoiding Frictions

1. Don’t overload users with content or features

One of the most difficult tasks of user experience is to keep the users attentive and focused. With a strong focus, users can achieve their goals without taking too much effort. The problem rises when you bombard users with loads of content and features; they lose focus.

Get rid of anything unnecessary. Follow the simple yet powerful principle of minimalism, which states that less is always more. Prioritize your content and features and place them according to user expectations. 

You don’t need to put everything on a single page. Prioritize your content and place it according to user expectations. Divide your content and other elements into chunks. For example – break lengthy and complicated forms into a few simple forms and simplify the form filling process. 

2. Users must not be guessing anywhere, anytime

A lot of UIs lack the ability to provide apt and timely feedback from the system. If users initiate action and don’t receive acknowledgment of the same, they think that their request wasn’t delivered. Therefore, they keep trying again and again, which leads to what is known as ‘rapid clicks’.

Visual or audio feedbacks are the most effective forms of feedback. Also, the loading time of the feedbacks must be pretty quick. When users have to wait for content to load, they experience friction. When the users have to wait for a long time for the content to load, they start worrying whether the app is doing anything or it is stuck. It’s essential to provide information on how much time is required to complete the operation.

3. Keep the design clear and consistent

Clarity has a direct and positive impact on user expectations. When users are aware of what to expect, they happily interact with a product. Clearly label all the interactive elements, like buttons and all, with labels that describe their function. Avoid using jargon in labels and other places.

An inconsistency often creates confusion. When the same elements in UI look different in different parts of the app/website, it confuses your users. Maintaining a consistent design approach allows users to use their previous knowledge when interacting with a product.

Simplification of navigation is another way to impart clarity. Poor navigation adds a lot to user frustration. Users should be able to navigate from one place to another easily. The app’s navigation hierarchy, at all times, must tell the users – where they are.

4. Avoid too many steps

Too many steps might also cause unnecessary friction. Right from sign-up to individual operations, every step requires some amount of effort and thus can create friction. Get rid of all the extra steps in user flow and always keep the KISS design principle in mind when designing user flows.

Use default settings, as most users rarely change them. Also, use the data you have about your users to offer a personalized experience. Amazon and Netflix provide tailored recommendations based on previous purchases and viewing habits, which enhances the user experience.

5. Anticipate errors and handle them appropriately

An ideal app prevents the user from making errors by anticipating the errors upfront and eliminating them. Still, it’s not possible to eliminate all error situations. But, a clear help text, telling them the reason for the error as well as about how to resolve the issue, can be provided to them. When you already prepare yourself for the potential errors, you design better experiences. By validating user input and providing feedback as soon as possible, you help users to detect and fix problems.

Conclusion

If there are traces of friction during user interaction, the user experience will not be smooth and enjoyable. As a designer, you must always strive to identify all possible friction elements and get rid of all of them. Discuss more about your design needs with our team NOW!!

Interested in More About UX? You might like the difference between UX and CX. READ HERE

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UX

5 UX mistakes That Can Kill Your Content

5 UX mistakes That Can Kill Your Content

A great website is a mix of many things. You need to have a good design, awesome content and not to forget, a bit of luck too. While it all sounds pretty straightforward and obvious, a project can easily turn into something unexpected if not shabby. Here are 5 very common UX mistakes which can easily sidetrack a customer’s interest and ruin the intended actions of the interface:

Inconsistent alignment

A lot of people argue about which type of alignment is best from a design perspective. To be honest they have their own merits. The key is not the type of alignment, but the consistency in alignment. All the elements and types must fit properly within the grid. Also, there shouldn’t be any broken corners.

A poor alignment kills the visual flow and customer can’t easily move from one element to another of the design. An inconsistent alignment may easily push customers to miss out on the most important content.

Incomprehensible Typography

It’s a common practice these days to play around with fonts. A lot of bold typefaces are used these days. There isn’t anything wrong in that, but sometimes while going down this path people end up with unreadable content. I mean what’s the point if people can’t even read it.

There is a great possibility that a few characters and words might look good in a particular typeface while others may look really weird. Understand the content and see if the content has those kinds of characters. Another important thing to remember is that a fancy typography best works with lesser content. It’s better to stick with the most commonly used typography.

Poor Imagery

Imagery plays a very important role in terms of user experience. The images must always compliment your content. Poor or unrelated images will leave your customers confused and disinterested. Uninteresting images will overshadow the core content. Don’t use silly/unrealistic stock images, poor quality images, low resolution, and out of focus images. Audit your website and identify images that fall under any aforementioned NO NOs. You can simply remove these images without replacements unless you have a related one.

Crazy Colors

In an urge to create something unique and enticing, a lot of designers throw almost all the available colors in the palette. You might find some successful multicolored designs, but for every one such design there would be 100 failed designs. Too many colors hide the content and distract customers.

Select a very strong color palette. Start with a couple of dominant colors followed by secondary colors. If you wish to play around a bit, use shades and tints of same color.

Creating A Dead End

Even if you may have come up with the greatest of the designs for your landing page, it all goes in vain if the user finds himself asking himself what to do next?
The intention is to make the customer touch base with maximum amount of content.

Every page of the design must include the call to action option. Users should be able to easily interpret the objective of every page. Attractive icons/tabs should be used to entice customers into clicking on them. Crisp user instructions can also come in handy.

Sometimes smallest of the mistakes can be deal breakers. There are a plenty of other UX mistakes which prove fatal for the content. Talk to our design experts who understand the importance of minute UX design details and get a perfect web design.