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UI Design Web Design

All You Need To Know About Interaction Design

Interaction design is creating quite a hype in the designing world over the last few years. The presence of interaction design can be seen in both web and graphic design. Creating a smooth, delightful user experience is key to the success of any design, and that has led to the growing popularity of interaction designs and interaction designers. Interaction design is a process in which designers use logical and thought out behaviors and actions to create engaging web interfaces. In other words, interaction design is the relationship between user and product and the services they use. The products can be software products like apps or websites.

Interaction Design

Interaction design is used to create a great user experience. That’s the reason why most of the UI disciplines require in-depth understanding and hands-on experience of interaction design principles. It involves designing for the whole interconnected system –  the device, interface, environment, context, and people. It’s a fact that there’s considerable overlap between interaction design and UX design. After all, UX design is about shaping the experience of using a product, and most of that experience involves some interaction between the user and the product. But UX design is much more than interaction design. It includes user research, creating user personas, performing user testing, usability testing, and a lot more. Let’s say that UX is a big umbrella and interaction design is something that falls under that umbrella.

Who is an interaction designer?

An interaction designer is a person who creates a design strategy based on his understanding and knowledge about meaningful relationships between people and the products. He can be a part of the design, development, creative or marketing team. He is required to create prototypes to test concepts and stay current on technology and trends that will impact users. Simply put, companies hire an interaction designer to make sure their digital applications work and function when users use it.

One can grow into an interaction designer by learning through formal design programs or may just develop the skills from hands-on experience and learning on the job. Either way, the two of the common traits of interaction designers are a curiosity – their passion for understanding how things work, and the ability to visualize and play with elements and concepts in new ways.

Interaction design examples

Here are a few fantastic examples of interaction design:

By Jony Vino – Dribble
By Tubik – Dribble
By Mykolas Puodziunas – Dribble
Android Wear by Ramotion
Nike by Owi Sixseven

Key interaction design principles

Consistency is the key

Striking consistency is vital for creating an interaction design. The design should be consistent throughout the process and between related applications. Moreover, people’s expectations must be matched through terminology, layout, and interactions. You are helping users learn more quickly by creating and maintaining consistency. You can re-apply their prior experiences from one part of an application to another to maintain consistency throughout the design. 

On the other hand, the inconsistencies can be used to indicate to users where things might not work the way they expect. It’s all about knowing exactly when to be unconventional and break the consistency.

Aim For a Minimalist Design

It would help if you cut down the possible actions for users to a bare minimum. The actions should not be more than the absolutely necessary ones. Offering too many options will spoil the users with choices, detract the primary function, and will reduce usability. Do not provide unnecessary features and functions to users. Also, you must break any complex tasks into smaller, manageable sub-tasks to improve usability. Lastly, limit the functions rather than the user experience.

Minimize Cognitive Load

Cognitive load refers to the mental effort that is required to learn new information. It is a process of thought. In UX design, cognitive load is the mental processing power needed to use a product. A good user interactive design minimizes the user’s efforts to think and complete a task. For example, while designing an interactive interface, we need to understand how much concentration a task requires to complete it. Accordingly, you can create a UI that reduces the cognitive load as much as possible.

Avoid Hidden Interactions

Interactions within interactions or hidden interactions must be avoided. They decrease the efficiency, usability, and user experience. At any given point in time, people should not have to guess or look for opportunities to interact. The interactions must be clearly presented to the users, eliminating any possibilities of guessing.

Interaction designers must create interactive designs where users can review an interface and identify the interaction points. No two users will interact with the interface in the same way. In the process of interaction design, always provide hints and indicators like buttons, icons, textures, textiles, etc. Let the user check if these visual cues can be clicked or tapped with their fingers. Always consider the usability and accessibility of the interactive media.

Create an Engaging Experience

When it comes to user experience, engagement is the extent to which the user has a positive experience with your product. And, not just enjoyable, but more comfortable and productive too. That said, do remember that engagement is subjective to the system. For instance, what appeals to teenagers might be irrelevant to their grandparents. Your design must engage with the desired audience. Apart from aligning your design for the appropriate audience, achieving and creating control is also critical.

If you wish to create some stunning interaction designs that offer brilliant user experiences, talk to our team of proficient designers.

Also, check-out our blog on top UI Trends for 2020.

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Brand & Identity Design UX Web Design

CX vs UX: What’s the Difference?

CX vs UX: User experience or UX is a well-known term. Designers, even non-designers, are well versed with the meaning of UX. But, have you heard of the term CX? It’s not as commonly used as its counterpart – UX, but is soon growing in popularity. CX or customer experience is often mistaken to be the same as UX. However, the truth of the matter is that both these terms are fundamentally different and need to be treated as two separate entities. 

It all starts with how we address and define our clientele. Our users are our customers and vice versa. That’s where we start believing that user experience is similar to customer experience. So let’s clear this confusion once and for all. Let’s understand CX vs UX.

User Experience

The concept of user experience is specifically connected to your product; be it the app, software, or website. The experience of users while interacting with that product is user experience.

The design, interface, usability, navigation, visual hierarchy, information architecture, etc. are all contributors to the user experience. It can either be positive or negative for the product’s users. 

Similarly, UX design is the process of designing products that are intuitive, easy, enjoyable to use, and solve problems. The aim is to develop something that solves user problems in the simplest and most user-friendly manner possible. Success rate, error rate, task time, click to completion and abandonment rate are some of the metrics used to measure UX.

Read about UX trends of 2019

Customer Experience

Customer experience, on the other hand, is a much broader concept. It encompasses all the interactions a user has with your brand and not just your product or service. CX interactions occur across multiple touchpoints, like your advertising, marketing materials, social media channels, pricing, sales process, customer service, and your actual product. 

Customer experience is concerned with customers’ perceptions of the organization and its services as a whole, not just the usability and functionality of its products. Overall satisfaction, Net Promoter Score (NPS) and loyalty are some of the metrics that define CX.

CX vs UX

CX vs UX: The above image clearly explains that UX is a subset of CX. User experience is the experience your customers have with your product, whereas customer experience is the experience those users have with your brand as a whole.

Importance of UX and CX

Both UX and CX are equally important in today’s world. Overall customer satisfaction is no longer dependent only on the quality of the product or service; it goes far beyond that. The experience and process of buying must be a satisfying one. Not just that, even the after-sales service and support plays a crucial role in setting the brand image.

Studies reveal that more than one-third of consumers walk away from a brand they love after one bad experience, and more than half of the consumers do the same after two bad experiences. Consumers are willing to pay more for a better experience, and this fact needs to get its due importance.

The good UX design is important because users will decide within just a few seconds whether your app, software or website is worth their time or not. On the other hand, good CX is important because it goes beyond the usability and functionality of your product, and serves as a key differentiator in a competitive market. 

Both CX and UX are independent, and therefore there can be scenarios where either one of them is good. For example – Good UX and bad CX, or, bad UX and good CX. Let’s understand this with two scenarios:

1. Good UX and bad CX

Tom wants to buy a music system. He goes onto an e-commerce portal. The online store has a fantastic UI and UX. The search engine is accurate and helps Tom to reach to his desired models within no time. He compares a few models and selects the best-suited one for him. The checkout process is also seamless. Within a few clicks, Tom selected a payment method and made the payment. Great!! His new music system is on its way.

But, when he received the package, he was unpleasantly surprised. The packaging was awful, and he received the wrong product. The model which he selected and the one that was delivered were completely different. He rang the customer support and was pushed from pillar to post before he could reach the correct department. The team was not able to track his order and told him that he would receive a call back within 12 hours. No phone call for two days. He got a call on the third day and was advised to send back the music system at his own expense, then only the replacement could be initiated. The entire process took three weeks.

Tom’s experience after placing his order was nothing short of disastrous. He poured out his grievances on the company’s social media handles, product page, and many other places. No matter how good the UX was, he has no reason to remember it now.

2. Bad UX and good CX

Now let’s see the flipside. Haunted by his previous experience, Tom decided to try some other e-stores to buy a professional camera. He browses a new portal that has a poor UX. The search engine wasn’t accurate; there was no option to compare products, and lacked details on the product pages. It took him a lot of time to buy the product, but he did it finally.

However, history repeats itself, and Tom again gets the wrong product. He called customer support and was delighted with their response. The team apologized for his inconvenience and quickly arranged a pickup of the product. In the meantime, they initiated the replacement process. Within two days, Tom received the camera that he ordered. Moreover, the company gave him a 30 percent discount voucher to make him feel valued. John is unlikely to remember the lacking user experience and is highly unlikely to leave negative feedback in the comments section of the site.

UX is one of the strongest influences on the whole CX, but both CX and UX play a crucial role in the ultimate success of a business. Lacking in any of the two areas can lead to a bad overall impression of the brand. Therefore, companies must optimize both of them to stay ahead in this competitive market. Have more questions? Talk to our experts.

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Design

5 Design Elements That Can Spice Up Your Contact Page

There are plenty of elements which you consider while designing a compelling and user-friendly website. You start with a stunning homepage and move on to an engaging about us page, a high-conversion landing page, and an informative blog. However, not a lot of thought is given to the contact us page, even though this page is a medium for your audience to connect with you. This page gets more traffic than any other page of a website and therefore needs equal attention.

Building Trust
Today, you will find a whole lot of online stores floating around the web and thus, building trust in your brand is an important success factor for any online store. Visitors will prefer buying from you if they are confident about your offerings and trust your brand. Even the existing customers will choose you over others and will become repeat buyers only if they trust you.

Designing your website keeping the human element is an effective way to earn the trust of your prospects. Visitors must always be able to visualize that there is a real person behind your business who is always ready to solve their problems. A contact us page can help customers solve their concerns regarding any aspect of their purchase cycle.

In this article, we will learn about a few important elements which can elevate the purpose of your contact us page while making it more user-friendly.

1. Should Be Easily Accessible

No point in creating a contact us page if your visitors can’t find it or take ages to find it. Ensure that your contact us page is easy to find so visitors can easily get in touch when they need to talk to your team. The navigation bar and the footer of every page on your website are the two major traffic sources for this page. By placing the contact us page in the main navigation, you make it instantly obvious and directly guide your website visitors towards it.

Pinnacle

Source: Pinnacle

2. Personalization Is The Key

You can use friendly images of real people to elevate the credibility and trustworthiness of your company while making it seem more human and personable. Another way to do this is by integrating a catchy call to action like “Talk to a Human” or “Talk To Jack ”on your contact page, which will compel your prospects to contact you. Check out this incredible call to action from Choice Screenings with a personalized message.

Personalization-Is-The-Key

3. Relevant Contact Information

When a visitor visits your contact us page, they should get all the required information on this page itself. Add your email address, business phone number, physical location, business hours, social media accounts and any other essential information to your contact page. That said, do not clutter the page; arrange all the information in an organized manner.

achieve3000

Source: achieve3000

4. Add a Catchy Call To Action

Including a captivating call to action to your contact us page is the best way to keep your visitors’ hooked to your website. It ensures that the visitors stay a little longer on your website even if they don’t want to complete the intended action at that particular moment. There are a lot of ways to keep them glued to your website. You can invite them to download your eBook, signup for a newsletter, check out your latest blogs and bestselling products or simply ask them to follow your brand on social media.

Catchy-Call-Action

5. Mobile-Friendly Design

Majority of the websites get a chunk of their traffic from mobile and other smaller devices. Therefore, it is essential to design a responsive contact us page so that visitors can easily fill the contact form using mobile devices. Moreover, Google ranks responsive and mobile-friendly websites higher on their search engine result pages. Make sure that all your website pages, including your contact page, are mobile-friendly. You can use large, bold and easily clickable CTA buttons, and large form fields to provide a seamless mobile experience.

Weifield-Group

Source: Weifield Group

To Conclude

Your contact page is the first place where your customers go for help. An amazing, user-friendly contact us page can help customers find solutions and engage with your business. You can incorporate the aforementioned elements on your page to create an engaging and welcoming contact us page. Use our contact us page to speak to one of our design experts and discuss your design needs.